Refund policy
Return & Refund Policy
At SkinFusion, your satisfaction is our top priority. We offer a 7-day money-back guarantee on all purchases, starting from the date your order is shipped.
Eligibility
- You must request a return within 7 days of your order being shipped.
- Items must be unused, in their original packaging, and in the same condition you received them.
- Proof of purchase (order confirmation or receipt) is required.
How to Initiate a Return
To start a return, please email us at support@skinfusion.org with your order number, the item(s) you wish to return, and the reason for the return. Our team will respond within 24 hours with return instructions.
Return Shipping
- Customers are responsible for return shipping costs on standard returns.
- If you received a defective or damaged item, SkinFusion will cover the cost of return shipping. Please include photos of the damage or defect when contacting us.
Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days and applied to your original payment method.
- Please note that your bank or credit card company may take additional time to post the refund to your account.
Non-Returnable Items
- Treatment pods that have been opened or used.
- Items not in their original condition or packaging.
- Items where a return is requested more than 7 days after shipping.
Exchanges
We do not offer direct exchanges at this time. If you need a different product, please return the original item for a refund and place a new order.
Questions?
If you have any questions about our return and refund policy, please contact us at support@skinfusion.org.